Sometimes you may have to return a book to us. Following policy describes the rules and procedures to apply to ensure this runs as smoothly as possible.
You may return all items sold by Anime Art Book Online.com within 30 days after you receive the commodity.
Returns may be the consequence of one of the following:
- Defective or damaged books
- Wrong books which have been delivered
- Books which are substantially different from the article as described on the Anime Art Book Online.com site.
We cannot accept returns of certain items, including:
- Any books that is not in its original condition
- A book where the packaging / description / pricing of the item has changed during the life cycle of an article. Conditions valid at the moment of the order placement (= purchase) rule the contract.
If any of the above mentioned rules are not met, we have to reject the return and thus cannot refund the goods value.
Procedure to follow:
- Send an email to us mentioning clearly your order number as title of your email as well as a clear description as to why the delivery does not meet the order: damaged or missing item, .. This will ensure we know a return is on its way.
- Wait for the return instructions (return full package or defective book or other). For items not matching the article details, you will need to obtain an approval to return the goods. Return the articles but ensure that further damage to the goods is avoided by ensuring they are properly packed.
Returns should be sent to:
Takasakishi Gunma 3700864
- Goods need to be sent back at the customer’s expense. Goods which are returned without (sufficient) postage will be refused.
- Anime Art Book Online.com is not responsible for damages to the goods during the return of the shipment.
- Upon return of the goods, We will verify the validity of the complaint.
Upon acceptance, we will send same book again or money back.