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FAQ

I’m afraid my order isn’t arrived yet.

We receive a lot of this questions.
If we have already sent your order, you can find it “Orders” in MY ACCOUNT.

Did you choose the SAL?? (Economy airmail)

Your order will reaches in 6-13 business days(Saturday,Sunday are not included) if the commodity arrives early.
Your order will reaches in 4-8 weeks if the commodity arrives late.
Days of the delivery change depending on the transportation condition etc.
Please relieve about it.
Please wait a few day.

Shopping Cart Troubles?

If you are not able to add items to your shopping cart, or if items disappear from your shopping cart as you proceed with your order, please check the following:

  • Make sure your browser accepts cookies. In order for your browser to remember what items have been added to the shopping cart, it needs to accept cookies. If you are using Microsoft Internet Explorer, the settings on cookies can be changed in “Internet Options” located under “Tool” in the menu. As for Netscape, it can be changed in “Preferences” located under “Edit.” The way to change the settings for cookies varies depending on the browser. Please refer to the help menu of your browser for detailed information on how to make it accept cookies.
  • Does your PC have a program that limits, screens out, or suppresses cookies? Programs are available that allow you to control the security levels while surfing the Internet, and they may be interfering with your shopping. Please check to see if there is such a program installed on your computer. To read our Security&Privacy policy, please click here.
  • Some users of Safari, AOL browser, and other browsers sometimes encounter problems while trying to shop at Anime Art Book Online. If possible, please try again with either Microsoft Internet Explorer or FireFox.

Can’t sign in?

You will see an error message that tells you what might be the problem when you are unable to sign in. Also, please check the following:

  • PLEASE NOTE: If you registered in our store before 31/May 2011, you must register again. Because AnimeArtBookOnline.com was renewed in 31/May 2011. We apologize for inconvenience. Please register again.
  • Don’t remember your password? Please visit this page to receive a link through which you can reset your password. The link is valid for 24 hours.
  • Some users of Safari, AOL browser, and other browsers sometimes encounter problems while trying to shop at Anime Art Book Online. If possible, please try again with either Microsoft Internet Explorer or FireFox.

Want to view the order status?

Please sign into ‘MY ACCOUNT‘. You can find it.

Want to cancel an item?

  • If you want to cancel items, please contact me us. If your oder is not sent from our shop We can accept your ‘cancel items’
  • Please note: We can not accept “Cancel items” after order has been shipped.

Unable to place your order?

If the email address you entered is not valid, or our emails to you are being blocked, you will not be able to place an order. An error message, “Either the email address you entered is not valid, or our emails to you are being blocked possibly by your email service provider’s SPAM filtering system” will appear in these cases. In other words, you need to be able to receive e-mails from us to be able to place your orders from us. When you see the message, please check the following:

  • Is your email address registered correctly?
  • Are our emails being blocked from your mailbox?
  • Is your email address valid at this time?

You may have made an entry error. Please check your registered email address. You can re-register with your correct email address on your personal information page by signing into Customer Account.